1.1 This Website is provided by Fullaloves Ltd for your personal use subject to the following terms and conditions. By using the Website you agree to be bound by these Terms.
1.2 This Website and the information on this Website may be changed or updated without notice as and when we require.
1.3 Fullaloves Wines has taken care to make sure that the data on this website is up to date and accurate. However we take no responsibility if information is inaccurate, out of date or incomplete.
1.4 Fullaloves Wines shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
1.5 All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Fullaloves Wines makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.
1.6 Fullaloves Wines assumes no responsibility for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Fullaloves Wines will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
1.7 Fullaloves Wines prohibits any individual or company to link pages on our website other than our homepage (www.fullaloveswines.co.uk) without prior written consent from Fullaloves Ltd.
2. Age Restrictions
2.1 It is against the law to sell or supply intoxicating substances to persons under 18 years of age in the UK. By placing an order with Fullaloves Wines you confirm that you are at least 18 years old. If our delivery couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
3.1 Delivery of 4 bottles purchased is Free of Charge per address for all locations within the Ribble Valley, Burnley, Pendle and Blackburn. For orders less than 4 bottles, delivery will be charged at £4.99 per address
3.3 Unless otherwise stated; all stock advertised on Fullaloves Wines is on the shelf and ready for dispatch the very same day that you order (Mon-Fri). If your order is placed before 2pm then we aim to have your goods shipped out the very same day and with you the following day.
4. Non-Delivery and Cancellation
4.1 If you receive a wine from Fullaloves Wines that you believe is spoilt or if a bottle has broken then we will either refund you for the full value of this wine or we add the value of the broken wine to your account to use towards any future orders placed with Fullaloves Wines. Should you choose to have the credit added to your account you will have the right to request the money be refunded in full at any time in the future.
4.2 You may cancel your order for any reason up to and including 7 working days from the date of delivery of your order, provided all the bottles are unopened, undamaged and in a saleable condition. We will refund the price of the order excluding any delivery charge and less the cost incurred to collect the wine.
4.3 Rarely a wine you order may go out of stock. This should not happen as Fullaloves Wines only advertise stock that we have on hand and ready for next day delivery. However, sometimes stock maybe damaged for example and we would not be aware until the point of dispatch. If this is the case we will contact you to inform you of the potential delay or offer you an alternative wine of equal or greater value.
4.4 Claims for non-delivery must be made within three weeks of your order date.
4.5 We will always do our upmost to deliver the correct vintage of the wine you have ordered. If we deliver the wrong vintage then we will of course collect the wine if required and refund in full. Fullaloves Wines is under no obligation though to source the original vintage ordered if it is no longer available.
4.6 Any complaint is taken very seriously and we endeavor to respond to complaints as soon as possible.
5.1 When you make a purchase from the Fullaloves Wines website, we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to Fullaloves Wines maintaining, recording, holding and using personal data we collect about you.
5.2. Except where the law permits or unless you specifically agree, Fullaloves Wines does not sell or rent your personal data to others outside Fullaloves Wines. We do not share or sell our customer list to any third party.
5.3 Extra information will be collected and stored to enable Fullaloves Wines to enhance your experience and to also send promotional material or special offers that we feel may be of interest to you. If you would prefer not to receive emails from Fullaloves Wines please go to the My Account section of the website where you can update your email notification preferences. Or if you prefer to call us regarding this then you can do so on 0775 345 8708.
Our customer service opening hours are 8:30-18:00 daily.
5.4 Fullaloves Wines uses ‘cookies’ placed in the browser file to help us collect general information about the behavior of visitors on our site. This helps us to constantly monitor and improve our website’s functionality and personality.
6. Data protection
6.1 Fullaloves Wines is fully committed to the Data Protection Act 1998 and is dedicated to the privacy of your information.
7. Intellectual Property Rights
7.1 All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Fullaloves Ltd, or the applicable licensor.
7.2 Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Fullaloves Wines) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
7.3 Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Fullaloves Wines or using this website as a shopping resource
8. Payment and pricing
8.1 All prices quoted are inclusive of duty and VAT charged at 20%.
8.2 In the unlikely event that we display an incorrect price for a product then we reserve the right to correct this. Should you order the product with the incorrectly displayed price then we reserve the right to cancel your order. If this instance occurs then we will contact as soon as we notice the error to notify you of the difference in price. At this point you will have the option to cancel the order to go ahead and purchase the goods at the correct price and complete your order.
If we are unable to contact you or do not hear back from you within 7 days of this of the initial purchase then we will cancel your order and refund you for the full amount.
8.3 Any promotional codes or discounts can not be used against the postage and packaging fee.
8.4 Any promotions that we run are valid only if the goods are in stock and we reserve the right to cancel any promotion early should we need to.
8.5 All voucher codes and promotions are only applicable to order taken and completed online. Orders via phone may not be subject to the same discounts.
9.1 For the ultimate security Fullaloves Wines does not store or even process your credit card details. All processing is done directly through PayPal.
9.2 Fullaloves Wines does make reasonable attempts to exclude viruses or other destructive computer codes from the Website, it does not accept any obligation, gives no assurance and assumes no liability or responsibility (whether express or implied) in relation to viruses or such computer code. Please make sure that you take all necessary precautions against this sort of occurrence before downloading any content from the website.
All the cookies that we use are either functional and totally necessary as they are there to help us make sure that you enjoy using our site and that you get the most out of each visit by storing personal preferences etc.
13. Contact Details
Should you need to contact us regarding anything at all, whether it be a customer service issue, a problem issue, website technical error or just because you want some advice on our product range then you can do so by any of the following methods:
write to us at:
The Old Stables, Unit 4